Inventory and Knowledge Base
What your bot sells from. An online shop puts products here; an agency puts documents. This one tab changes completely depending on your business type.
Which one you have
The tab is called Inventory for an online shop and Knowledge Base for an agency, and they are genuinely different screens. Your business type in Profile decides which you see.
Both do the same job: they are the facts the bot answers from.
Adding products
There are three ways in, and the second one saves the most time.
| Way | Best for |
|---|---|
| Add a product | Typing one in by hand — name, photos, price, variants |
| Paste a product URL | You already have the product on a website. We fetch the name, photo and price for you |
| Import WooCommerce | Bringing an entire existing shop over in one go |
Filling in a product
| Field | What to put |
|---|---|
| Product name | The only required field. Write it the way a customer would say it |
| Product code / SKU | Filled in automatically if you leave it empty |
| Brand | Optional |
| Category | Supports levels, like Men › Panjabi |
| Tags | Comma separated — cotton, summer, gift. The bot uses these to match loose questions |
| Regular price / Sale price | In taka. A sale price shows the old one struck through |
| Quantity | Optional. Leave it empty if you do not track stock |
| Description | Describe it the way you would to a customer — this is what the bot borrows from |
| Photos | Upload, or paste an image link starting with https:// |
| Variants | Add an option such as Size, then its values. Each value can carry its own code, price and quantity |
Finding things later
Once you have more than a handful of products, four controls do the work:
| Control | What it does |
|---|---|
| Search | Looks in name, code, tag and brand at once |
| Category filter | One category, or everything not yet filed under one |
| Sort | Newest first · Name A–Z · Price low → high · Price high → low · Stock issues first |
| Grid / table | Pictures for browsing, rows for working through a long list. Your choice is remembered |
The four counters at the top — Products, Categories, Variants and Low stock — are the quickest daily check. Stock issues first puts everything that needs attention at the top of the list.
Changing several at once
Tick the boxes on several products and a bar appears at the bottom of the screen. From there you can mark them all in stock or out of stock, or delete them together — much faster than opening each one.
Uploading documents
An agency's bot answers from your own documents rather than a price list. Press Upload document and pick a PDF, Word (DOCX) or plain text file.
getvoicium reads the file, breaks it into pieces and indexes them. The card then shows how many pieces were indexed — that number is only a progress signal; a bigger document simply makes more.
Good documents to upload: your service list with prices, your standard proposal, your terms, a frequently-asked-questions sheet, case studies. Anything you find yourself sending clients over and over.
The bin icon removes a document and everything indexed from it, immediately. Upload a corrected version afterwards if you are replacing it rather than dropping it.