Analytics
How much the bot is doing, how much you still do by hand, and when your customers actually write to you.
The five cards at the top
| Card | What it counts |
|---|---|
| Messages | Every message in and out, with today's figure underneath |
| Customers | How many different people wrote to you, split into new and returning |
| Conversations | How many separate chats, and the average number of messages in each |
| Bot resolved | The share of chats the bot finished on its own, with how many needed you |
| Revenue | Money from confirmed orders, with the order count and average order value |
| Card | What it counts |
|---|---|
| Bookings | Confirmed bookings, and what share of your customers that is |
Conversation health
Three bars that answer one question: is the bot actually coping?
| Bar | What it means |
|---|---|
| Handled by bot alone | The bot answered and nobody needed you. This is the one to grow |
| Needed a human agent | You took over. Normal — but a rising share is worth investigating |
| Never answered | Somebody wrote and got nothing back |
Customer mix
New people against people who came back, plus a count of the photos and voice messages customers sent. If those two numbers are high, your customers prefer showing to typing — worth knowing before you write your bot's training.
Channels
Which platform is actually carrying your business, by message count and by how many separate customers came through it. Useful when deciding where to spend on advertising.
When customers message
Twenty-four bars, one per hour, in Bangladesh time. The tallest is marked as your peak.
This is the most practical chart on the page: it tells you the hours worth being personally available, and the hours you can safely leave to the bot.
What customers ask about
The words that come up most often in customer messages. Read it as a to-do list for Bot Training — a word appearing often that your bot handles badly is the single most valuable thing you can fix.
Best selling products
Taken from confirmed orders only, so it reflects what people actually bought rather than what they asked about. Underneath, Orders over time and the conversion figure show what share of the people who wrote to you ended up ordering.
Most requested services
Taken from confirmed bookings only. Underneath, Bookings over time and the conversion figure show what share of the people who wrote to you ended up booking.