Bot Training
Where you teach the bot your business. Answer its questions and it writes its own training from your answers — then set your offers, your bargaining rule and how it sounds.
Why the tab is called this
It used to be called Settings, and owners looked straight past it. Everything on this page teaches or tunes the bot, so it says what it does.
This is the single most valuable tab in the dashboard. A bot trained for twenty minutes here answers better than one connected to five channels and taught nothing.
Four sections across the top: Train, Offers, Bargaining and Behavior. A checklist above them shows how far along you are — Identity, Business, Policies, Services, Q&A, Offers, Bargaining.
Train — the interview
The bot asks you questions about your business, one at a time, and writes its own training from your answers. You can switch between a Chat view and a Form view; the form is faster once you know the questions.
Write in whichever language you like. Bangla, English or a mix — the bot understands all three, and it will still answer each customer in whatever language that customer used.
It asks about your products and best sellers, delivery time and charge, where you deliver, payment methods, advance payment, your return policy, what to say when something is out of stock, warranty, opening hours, how to handle an angry customer, and your most common questions with your answers.
It asks what you do and for whom, your services and prices, how pricing works, how you work with a client step by step, how long before results show, who you usually work with, contract and payment terms, how clients book a consultation, your availability, common objections and how you answer them, and your most common questions with your answers.
- 1Answer as many as you can. Skip anything that does not apply — nothing is required.
- 2Press Generate my bot's profile. The bot turns your answers into the text it works from.
- 3Press Save.
Underneath sits Teach it more — a box for anything new, any time. A rule you forgot, a price change, something a customer asked that the bot fumbled. What you add there is remembered on top of everything above, so you never have to redo the interview.
Offers — deals the bot quotes exactly
Write a running offer once and the bot brings it up whenever a customer asks about the things it applies to. It quotes your wording rather than inventing its own.
- 1Press Add offer.
- 2Pick which products the offer applies to.
- 3Write the offer the way a customer should hear it, and add the conditions underneath.
- 4Set Valid until.
- 5Press Organise with AI to tidy your wording, then Save.
- 1Press Add offer.
- 2Type the service names the offer applies to.
- 3Write the offer the way a client should hear it, and add the conditions underneath.
- 4Set Valid until.
- 5Press Organise with AI to tidy your wording, then Save.
Bargaining — how it answers “can you do it cheaper?”
Customers will ask. This section decides what happens when they do, and it is one of three choices:
| Choice | What the bot does |
|---|---|
| Never discount | Politely holds your listed price, and talks about value or a running offer instead |
| Discount up to a limit | Negotiates in small steps and never goes below the percentage you set |
| My own rule | Follows a rule you write in your own words, in any language |
My own rule is worth using once your rules have exceptions — *no discount under 500; above that, at most 50 off; three or more, free delivery may be offered*. Write it the way you would explain it to a shop assistant.
Behavior — how it sounds and what it does on its own
| Setting | What it controls |
|---|---|
| Bot name | What it calls itself |
| Business name | What it calls you |
| Greeting | The first thing a new customer sees |
| Tone | Friendly and helpful · Professional and formal · Casual and fun |
| Customer languages | Follow the customer's language · Bangla only · English only |
The follow-up message
Somebody asked about something and never ordered. Switch this on and the bot sends one reminder, after however many hours you choose.
They get it once, and it stops immediately if they reply.
Guardrails
A set of platform rules that are always on and cannot be changed — they keep every bot on the service safe and within Meta's policies. Press See the rules to read exactly what they are. They are added on top of your training automatically; you never have to write them yourself.
Advanced — the bot's business profile
This is the exact text the bot works from. The Train tab writes it for you, and most owners never need to open it.
You can edit it freely if you want to — the guardrails are still added on top. But if you are not sure why you are changing something, use the Train tab and Teach it more instead: they cannot break anything.